| Prime Policies |
| WEB SIGHT |
The Prime Automotive Parts Ordering System is for the use of Prime Automotive Parts Customers Only. Your User ID and Password are confidential to you and should not be given to any other parties. Unauthorized access by others will result in removal of your access to the Prime Stock Check Program. Any abuse of system will also result in access removal. |
| ORDERS |
All delivery orders placed from Glendale by designated cut-off time, are for the next business day's delivery. Delivery orders from Prime Branch Locations may have a 1 day delay if placed AFTER designated cut-off time. |
| TOTES |
All totes MUST be returned on the NEXT delivery truck. |
| DISCREPANCIES |
Discrepancies on the order MUST be reported within 2 working days from receipt of the order. |
| CORES/DEFECTS |
Cores and Defects are returned to Prime on Tuesday and Thursday. These are hand written in the Prime Core and Defect pads. Only Cores should appear on the Core return and a separate sheet is used for Defects. The White copy goes with the return. The Blue copy is your receipt. Both copies should be signed and dated by the driver. All units MUST be in the box. |
NEW RETURNS
R. T. S. |
New Returns - Parts Purchased within the Last 30 days that you lost the sale on. This is not used for stock cleanups. ( * See Annual Stock Adjustment) R.T.S. requests MUST be written up on the Prime R.T.S. return pads and FAXED into Prime's R.T.S. fax line(s) (718-850-4001, -3989). You will receive a computer generated authorization form with your next delivery. If you do not have a delivery, the form will be sent to your Pick-Up warehouse. New Returns are to be sent on Monday and Wednesday. The Pink portion of the form goes with the merchandise. The Green slim portion of the form is your receipt. Both portions should be signed and dated by your driver. All New Returns may be subject to a 15% Handling Charge. |
| SPECIAL ORDERS |
Special Orders are placed by calling the Order Department. A reference # is assigned and most are sent in 5-7 business days. A service charge may be added to the UPS fee. |
| CORE ELIGIBILTY |
The total quantity or core value of old units acceptable for core credit is limited to the total quantity or core value of units purchased on an outright basis during the previous twelve month period. |
| ANNUAL STOCK ADJUSTMENT |
Annual Stock Adjustments are done on a MONTHLY schedule. You are allowed up to 5% of your Previous 12 Months Purchases. All returns MUST have an offsetting order in the line that is being updated. You will be notified when the return will be picked up with your RGA and when the offsetting order will be sent. All Part Numbers MUST be in the Current Price Sheet. The stock adjustments have to be handled by your Salesman. Please DO NOT FAX THESE. |
